Duration: 6 Months
Mode: 100% Online | Flexible Learning

Language: Hindi & English

• Total Course Fees: Rs 24,499 (+18% GST) = Rs 28,909/-

• Limited Period Offer: Rs 12,499 (+18% GST) = Rs 14,749/-

This 6-month Professional F&B Ops and Bar Management certificate Course is designed for hotel working professionals who aspire to enhance their skills and knowledge without holding a formal hotel management degree or certificate. The course is curated to offer practical insights, industry-relevant knowledge, and hands-on skills that empower learners to excel in their hospitality careers. With completely online study material and recorded classes, students can learn anytime, anywhere at their convenience.

• Hotel working professionals without a formal hotel management degree.
• Aspiring F&B or Bar personnel aiming for career growth.
• Individuals seeking to formalize their practical experience with professional certification.

• Develop in-depth knowledge of food & beverage operations with a dedicated focus on modern bar management.
• Understand bar setup, beverage service techniques, inventory control, and licensing norms.
• Learn the art of mixology, cocktail presentation, and responsible alcohol service.
• Acquire leadership, customer service, and team management skills crucial for F&B success.
• Master hygiene, safety, and sustainability practices in food and beverage environments.
• Strengthen communication, guest engagement, and problem-solving abilities in service scenarios.

Module 1: Introduction to the Hospitality & F&B Industry

• Evolution and growth of the hospitality and F&B sectors
• Types of food & beverage establishments
• Understanding the bar’s role in hospitality
• Career paths in F&B and bar operations

Module 2: Restaurant & Dining Room Operations

• Service styles: à la carte, buffet, fine dining, and casual dining
• Guest greeting, seating, and service flow
• Order taking, upselling, and complaint handling
• Team roles and coordination in restaurant service

Module 3: Fundamentals of Bar Management

• Types of bars: lounge, sports bar, rooftop, pub, nightclub, etc.
• Bar setup, workstation management, and equipment use
• Beverage categories: spirits, wine, beer, liqueurs, and non-alcoholic options
• Legal considerations: licensing, ID verification, and responsible service

Module 4: Mixology & Beverage Crafting

• Basics of mixology and bar tools
• Classic and contemporary cocktails: recipes and techniques
• Garnishing, glassware, and presentation standards
• Pairing drinks with food and understanding flavor profiles

Module 5: Inventory, Cost Control & Bar Hygiene

• Inventory tracking systems and stock management
• Calculating beverage cost, yield, and pricing strategy
• Sanitation, glassware care, and bar safety protocols
• Waste control and sustainability in beverage operations

Module 6: Customer Service & Bar Communication Skills

• Engaging with guests in a bar environment
• Handling intoxicated guests and difficult situations
• Team communication behind the bar
• Creating memorable guest experiences

Module 7: Leadership & Communication

• Understanding Leadership Styles in Hospitality
• Developing Leadership and Decision-Making Skills
• Effective Communication for Guest and Team Interaction
• Conflict Management and Resolution Strategies
• Building and Leading High-Performance Teams

Module 8: Customer Relationship Management (CRM)

• Importance of CRM in the Hotel Industry
• Personalizing Guest Experiences for Repeat Business
• Handling Feedback, Reviews, and Complaints Effectively
• Leveraging Technology for Enhanced CRM
• Strategies for Building Long-term Customer Loyalty

• Flexible Learning: Study at your own pace with recorded classes.
• Expert Faculty: Learn from seasoned hospitality professionals.
• Interactive Sessions: Periodic live Q&A and doubt-clearing sessions.
• Certification: Receive a professional certification upon course completion.

Affordable and accessible for working professionals.
Practical, real-world knowledge applicable in daily hotel operations.
Boost your career with formal certification.

• Total Course Fees: Rs 24,499 (+18% GST) = Rs 28,909/-

• Limited Period Offer: Rs 12,499 (+18% GST) = Rs 14,749/-

Enrollment Period: Ongoing (Enroll anytime)
Course Starts: Immediately after enrollment.

Take the next step towards enhancing your hospitality career. Formalize your experience with professional certification and stand out in the competitive hotel industry.

Call: +91 9330527933

Mail: admin@cogitoindica.com