Professional Hotel Operation Management
Duration: 6 Months
Mode: 100% Online | Flexible Learning
Course Overview:
This 6-month Professional Hotel Management Certification is designed for hotel working professionals who aspire to enhance their skills and knowledge without holding a formal hotel management degree or certificate. The course is curated to offer practical insights, industry-relevant knowledge, and hands-on skills that empower learners to excel in their hospitality careers. With completely online study material and recorded classes, students can learn anytime, anywhere at their convenience.
Who Should Enroll?
- Hotel working professionals without a formal hotel management degree.
- Aspiring hospitality personnel aiming for career growth.
- Individuals seeking to formalize their practical experience with professional certification.
Key Learning Outcomes:
- Gain comprehensive knowledge of hotel operations
- Develop leadership and customer service skills
- Understand food and beverage management.
- Learn about front office and housekeeping operations
- Master communication and interpersonal skills in hospitality.
Course Structure:
Module 1: Introduction to Hospitality Industry
- History and Evolution of Hospitality
- Understanding Different Types of Hospitality Establishments
- Role of Hospitality in Global Tourism
- Career Opportunities in the Hospitality Sector
Module 2: Front Office Management
- Structure and Functioning of the Front Office Department
- Reservation Systems and Revenue Management
- Guest Handling and Problem Resolution Techniques
- Managing Front Office Operations During Peak Periods
- Technology Integration in Front Office Management
Module 3: Food & Beverage Services
- Basics of Food & Beverage Management
- Food Service Styles and Best Practices
- Menu Planning, Pricing, and Cost Control Strategies
- Food Hygiene, Safety, and Sanitation Standards
- Beverage Service, Pairing, and Inventory Control
Module 4: Housekeeping Operations
- Role and Importance of Housekeeping in Guest Satisfaction
- Daily Cleaning Procedures and Standards
- Managing Linen, Laundry, and Inventory Control
- Health and Safety Regulations in Housekeeping
- Implementing Sustainable and Eco-Friendly Practices
Module 5: Leadership & Communication
- Understanding Leadership Styles in Hospitality
- Developing Leadership and Decision-Making Skills
- Effective Communication for Guest and Team Interaction
- Conflict Management and Resolution Strategies
- Building and Leading High-Performance Teams
Module 6: Customer Relationship Management (CRM)
- Importance of CRM in the Hotel Industry
- Personalizing Guest Experiences for Repeat Business
- Handling Feedback, Reviews, and Complaints Effectively
- Leveraging Technology for Enhanced CRM
- Strategies for Building Long-term Customer Loyalty
Course Highlights:
- Flexible Learning: Study at your own pace with recorded classes.
- Expert Faculty: Learn from seasoned hospitality professionals.
- Interactive Sessions: Periodic live Q&A and doubt-clearing sessions.
- Certification: Receive a professional certification upon course completion.
Why Choose This Course?
Affordable and accessible for working professionals.
Practical, real-world knowledge applicable in daily hotel operations.
Boost your career with formal certification.
Enrollment Details:
Course Fee: Affordable pricing with easy installment options.
Enrollment Period: Ongoing (Enroll anytime)
Course Starts: Immediately after enrollment.
Join the Course Today!
Take the next step towards enhancing your hospitality career. Formalize your experience with professional certification and stand out in the competitive hotel industry.
Call +91 9330527933